Refund policy
Due to the nature of alcoholic products, we are unable to accept returns or exchanges for change of mind.
However, if your order arrives damaged, faulty, or incorrect, please contact us and we’ll make it right.
Damaged Goods
If your parcel arrives damaged:
Please notify us within 48 hours of delivery
Email us with:
- Your order number
- A brief description of the issue
- Clear photos of the damaged product and packaging
Once assessed and approved, we will:
Provide a free return shipping label with tracking (re-printable)
Arrange a replacement or refund at no additional cost to you
Faulty or Incorrect Items
If you receive a faulty product or the incorrect item, please contact us as soon as possible. Once confirmed:
We will cover all return shipping costs
A tracked, re-printable return label will be supplied
A replacement or refund will be issued promptly
Return Shipping Costs
Return shipping is free for damaged, faulty, or incorrect products
Return labels are supplied by us and include tracking
Customers are responsible for return shipping costs if the issue is not confirmed as a fault or damage
Important Notes
Products must be unopened and in their original condition unless damage occurred in transit
We reserve the right to refuse a refund or replacement if damage occurred after delivery or due to improper handling
Original shipping fees are non-refundable unless required under the Consumer Guarantees Act
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand).